Refund Policy

1. No Automatic Billing

ZippyBills does not auto-renew or auto-debit. Every purchase — a new license, a renewal, or an upgrade — is a one-time payment you initiate and confirm yourself via UPI transfer. There is no subscription to "cancel"; a license simply runs for the term you paid for and then expires unless you choose to renew it.

2. Free Trial

New accounts may start with a 30-day free trial at no charge. Since no payment is taken during a trial, there is nothing to refund if you decide not to continue.

3. Eligibility for a Refund

You may request a refund if:

• A payment was verified and a license was issued in error (e.g. duplicate payment for the same device/term).
• You experienced a verified software glitch in ZippyBills that prevented you from using the licensed device for a significant part of the paid term, and we were unable to resolve it.

4. Not Eligible for a Refund

• Change of mind after substantial use of a license during its term.
• Time already elapsed on a license term — refunds, where approved, are not prorated for partial unused time.
• Issues caused by hardware you no longer have access to (e.g. you didn't record your device's fingerprint/activation code and can no longer access the device).
• Hardware crashes or failures on your device.
• Data loss from not keeping backups — see Section 5.
• A license terminated or blocked for violating our Terms of Service, including attempting to circumvent, reverse-engineer, or bypass license enforcement.

5. Data Backups

We strongly recommend backing up your data regularly using ZippyBills' backup & restore feature. Keeping backups, and storing them safely, is solely your responsibility — not ZippyBills'. Data loss from a hardware crash, device loss, accidental deletion, or not keeping backups is not grounds for a refund.

6. How to Request a Refund

Contact us at support.zippybills@gmail.com or +91 9920699927 with your registered email and order details. We review requests case by case and will respond within a reasonable time.

7. Refund Method & Timing

Approved refunds are sent back to the UPI account the payment was made from, and typically processed within 7–10 business days of approval.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date above and apply to purchases made after that date.